Download 1. Working in the Hotel and Catering Industry by Sally J. Messenger (auth.) PDF

By Sally J. Messenger (auth.)

ISBN-10: 0333457889

ISBN-13: 9780333457887

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E. Francis' as part of the address, then a salutation 'Dear Ms Francis' and the writer's name as 'H 0 Read'. • Dates can be written as 'April 1st, 1992', or '1st April, 1992' or '1 April 1992'. Use the same style for dates occurring in the body of the letter. • If an enclosure is being sent with the letter, some indication should be typed at the foot of the letter, for example 'Enc', or else an asterisk in the margin opposite the text reference, or even a bright coloured sticker. The purpose is to make sure that the enclosure is indeed enclosed.

Slang, for example: 'It's high time'; 'I'm fed up with'; 'I'll stick it in the post', may be alright when chatting with a group of friends, but it seldom goes down well in business. J_ A CASE HISTORY A customer is chatting to a hotel receptionist while checking in. This is what she says to her: "Sorry I'm late checking in, love. One of those days ... first time on Concorde and it's late! Then the air hostess got in such a flap she poured coffee down my skirt ... as soon as I got in the cab for the airport I realised I'd left my alarm clock by the bed ....

After a short time you will get bored and distracted and the exercise will become pointless. Besides, it's easier to memorise something you understand. • Don't try to learn too much at once. Take a short break every 30 minutes or so and a longer break after two hours. Planning your career 1. Decide what your main ambitions are at work. 2. Think about where you want to be in terms of your career: • in two or three years' time • in ten years' time. 3. Identify what you need to do in order to reach your medium and long-term objectives, in terms of: • experience • abilities/skills • additional qualifications.

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